Terms & Conditions

1. Scope

These terms govern access to the website and mobile interfaces. Use is subject to local laws. Where rules differ by country, the local version prevails.

2. Eligibility

• Minimum age: 18.
• Access may be restricted in certain countries.
• One account per person, device, payment method, and household.

3. Account

• You must provide accurate personal data.
• Security: keep credentials private; enable two-factor authentication where available.
• The operator may close or suspend accounts for policy violations, fraud, chargebacks, or AML concerns.

4. KYC/AML

• Verification may include ID, proof of address (≈ last 3 months), and proof of funds for larger volumes.
• Reviews take approximately hours to a few business days.
• Failure to complete KYC can limit deposits, withdrawals, and access.

5. Deposits and withdrawals

• Use only payment instruments in your name.
• Method availability, commissions, and crediting times depend on provider and country.
• Withdrawals may require additional checks. Processing times are approximate and not guaranteed.

6. Currency

• USD is used as a reference. Actual account currency depends on your country version.

7. Bonuses

• Opt-in may be required.
• Wager applies to bonus funds and free-spin winnings within a set time.
• Game contributions vary; excluded games and bet types may apply.
• Withdrawing before completing wager can forfeit bonus and related winnings.

8. Games and sports

• Casino: slots, jackpots, live tables, game shows, instant/crash.
• Sports (where available): pre-match and live markets; features and margins vary.
• Game availability, RTP, and table limits depend on provider and jurisdiction.

9. Responsible gaming

• Tools: deposit, stake, loss, session limits; time-out; self-exclusion.
• Increases to limits may include a waiting period.
• See the Responsible Gaming page for guidance and contacts.

10. Dormant accounts

• Inactivity fees or closure may apply after prolonged inactivity, where permitted by law. Notice is provided where required.

11. Complaints

• First contact support: support-se@jallacasino.se.
• Provide account ID, country, timestamps, and screenshots.
• If unresolved, escalation procedures may include ADR or the regulator, where applicable.

12. Liability

• The service is provided on an “as available” basis. No guarantees of winnings or instant payouts.
• The operator is not liable for outages, feed errors, or third-party failures beyond reasonable control.

13. Changes

• Terms may be updated. Continued use after notice indicates acceptance.

14. Governing rules

• Contracting entities and governing law depend on your country’s version. Where conflict exists, the localized terms control.